Help & FAQ

Order through Amazon


Find PepMelon products by

Our products will be delivered by the  “Fulfilled by Amazon" service.
For orders offered as Amazon Prime items, special shipping costs and delivery times apply.
If it concerns an order which is sent by Amazon.de, you find further information on help page Fulfilled by Amazon.


Shipping Rates and Times


Here you will find an overview of the delivery options in Germany for orders dispatched by Amazon.

Here you can see the International Delivery Rates & Times.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary


Data protection and security


Amazon will provide PepMelon with information relating to your order, including your name, billing and delivery address and the purchase price, if such products include those purchased by this seller. 
Amazon requires all vendors to protect your information and use it only to fulfill your order and in accordance with Amazon.co.uk's privacy policy.

PepMelon respects the confidentiality of your personal data. 


Personal Information


Personal data is information that indicates your identity: Name, address, postal address, delivery address, telephone number and e-mail address.

We store your personal data only to the extent necessary for the processing and handling of your order. We do not pass on your personal data to third parties.

For the purpose of credit assessment, however, data may be exchanged with service providers and Schufa. Your concerns worthy of protection are always taken into account.


Right of withdrawal - Amazon UK Store


You can return a Marketplace order within 30 days from delivery, exercising your right of withdrawal. Please refer to the Amazon.co.uk Return Policy.

To initiate a return, visit Amazon’s Online Return Center to request a return authorization from the seller.


FAQ

Q: Can I order from another country?

A: Yes, our products are available in all Amazon stores in Amazon (Amazon.de, Amazon.fr, Amazon.co.uk, Amazon.es and Amazon.it). We are currently supplying 11 countries: Austria, England, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland.


Q: What age children can use the Jumbo Box creative hobby kit?

A: Our kit can be used from 3 years of age. It is recommended that the product is used under adult supervision.


Q: What happens if an item is missing from the box?

A: Sometimes a pompom or other craft item is accidentally missing from the box. While we do our best to avoid this, unfortunately, in a small percentage of jumbo boxes this can happen. In this case, please email us, and we will do our best to solve the problem.


Q: Can I buy the kit outside Amazon?

A: Not currently, but we are working on making our products available to several webshops and local stores.


Q: How fast are you responding to emails?

A: We usually answer within a few hours between 8:00 and 16:00. But sometimes it can happen that we can only answer within 1-2 days.


If you have any questions or need further information, please send us an e-mail and we will answer as soon as possible. 
customerservice@pepmelon.com