General terms and conditions of business
(with legal information)
Scope and provider
These terms and conditions apply to all deliveries of PepMelon Eva Puskas to consumers (§ 13 BGB) via our online shop.
According to § 13 BGB, a consumer is any natural person who enters into a legal transaction for a purpose that is neither commercial nor their independent professional activity.
The purchase contract is concluded with
PepMelon Eva Puskas
Hailfinger Str. 9/3, 71149 Bondorf
Phone / WhatsApp: +49 170 3259255
e-mail: [email protected]
Offer and conclusion of contract
The presentation of the products (in this online shop) is not a legally binding offer, but an invitation to order (invitatio ad offerendum). Errors and changes reserved.
By clicking the button “Buy” you place a binding order of the goods contained in the shopping cart.
Confirmation of receipt of the order is made by an automated e-mail immediately after sending the order and does not constitute acceptance of the contract. A contract of sale is only concluded if we accept your order within 5 days in a separate order confirmation by e-mail and send the goods.
Deviating from this, we declare the acceptance of the customer’s contract offer in the case of the agreed method of payment in advance with the confirmation of receipt, in which our bank details and the amount to be paid in advance are also stated.
Should our order confirmation contain typing or printing errors or should our price fixing be based on technical transmission errors, we are entitled to contest the order, whereby we must prove our error. Payments already made will be refunded immediately.
The prices stated on the product pages are, unless otherwise stated, inclusive of the statutory value added tax and other price components. The shipping costs (see § 4) are charged additionally. On the product pages there is a reference to the additional shipping costs, these are linked there. In the shopping cart system and on the order overview page, the shipping costs incurred are again clearly indicated.
For some products there are additional shipping costs. You will find a note on possible shipping costs on the product page and also again as a separate listing before you complete your order. These fees are charged directly in the online shop during the ordering process. There are no further costs or taxes.
Terms of payment
Payment can be made either by advance payment (bank transfer) or PayPal with the payment methods stored there for you. A payment via cash on delivery is generally not possible. Furthermore you have the possibility to order on account in our online shop in Germany via our partner Klarna – for further information see below.
5.1.1 Conditions Klarna (for Germany)
Payment by invoice and financing
In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer invoice purchase and instalment purchase as payment options.
Please note that Klarna Invoice and Klarna Instalment Purchase are only available for consumers and that payment must be made to Klarna in each case.
When buying on account with Klarna you always get the goods first and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here. The online shop charges a fee of 3 euros per order when buying on account with Klarna.
Klarna hire purchase
Klarna’s financing service allows you to pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least €6.95) or under the conditions otherwise specified in the checkout. For more information about Klarna Instalment Purchase including the General Terms and Conditions and the European Standard Consumer Credit Information, click here:
Klarna checks and evaluates your data and exchanges data with other companies and credit agencies if there is a legitimate interest and reason to do so. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s data protection regulations.
If you choose the prepayment method, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment. If you choose to pay by PayPal, you will be redirected to PayPal after clicking the button “order”. Your PayPal account will usually be charged immediately.
In the event of a delay in payment, the purchase price is subject to interest at a rate of 5% above the base interest rate during the period of delay. PepMelon Eva Puskas reserves the right, if necessary, to prove and assert a higher damage caused by default.
In the event of a delay in payment or a chargeback of the Paypal payment by the respective payment service provider, PepMelon Eva Puskas is also entitled to charge a reminder fee in the amount of 2.50 Euro, unless the customer can prove that a lower damage or no damage was caused.
Billing address: Please make sure that you enter your billing address correctly. A subsequent manipulation of the receipts is not possible. If you wish to change it, we have to reissue the invoice, for which we charge a lump sum of 5€.
Terms of delivery, transfer of risk and reservation of self-supply
The delivery is carried out by UPS, DPD, DHL or a forwarding agency within Germany, unless otherwise stated.
The delivery time in Germany is, unless otherwise stated in the offer, a maximum of 5 days.
If the consumer has chosen payment in advance, we will not ship the goods before receipt of payment.
If the ordered product is not available because we havenot been supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will immediately refund any payments already made.
Retention of title
The goods remain our property until full payment has been made. Before transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without our consent.
Right of withdrawal
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (PepMelon Eva Puskas; Hailfinger Str. 9/3, 71149 Bondorf; +49 170 3259255; [email protected]) by means of a clear declaration (e.g. a letter sent by post, or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to PepMelon Eva Puskas, RETOUREN, Hailfinger Str. 9/3, 71149 Bondorf, Germany, without delay and in any case within fourteen days at the latest from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. The direct costs of the return shipment are to be borne by you.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
End of the cancellation policy
Please keep the proof of posting, if you return the packaged goods to us with sufficient postage, you can always give us the tracking number.
You can also help us by announcing before returning the package under the mail address [email protected] and enclosing a note with customer number and order number with the package. In this way we can allocate the incoming returns as quickly as possible.
Please note that the modalities mentioned in § 8.2 and § 8.3 are not prerequisites for the effective exercise of the right of withdrawal.
Damage in transit
If goods with obvious transport damages are delivered, please complain about such errors immediately to the deliverer and contact us as soon as possible.
Failure to make a complaint or to contact us has no consequences for your legal warranty rights. However, this will help us to be able to assert our own claims against the carrier or the transport insurance company.
The warranty is provided in accordance with the statutory provisions.
We exclude our liability for slightly negligent breaches of duty, provided that these do not concern duties essential to the contract, damages from injury to life, body or health or guarantees or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents.
Storage of contract data / disclosure
The data provided by you during the ordering process is stored by our system. We only pass on this data if and insofar as this is necessary for the fulfilment of our obligations towards you, e.g. in particular in the form of passing on the address data to the carrier.
The European Commission provides a platform for out-of-court online dispute resolution (OS Platform), which can be accessed at www.ec.europa.eu/consumers/odr We are obliged to participate in the dispute resolution procedure. Our e-mail address can be found in our imprint. A list with the contact details of recognised dispute resolution bodies can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show.
Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. Instead of the ineffective provision, the relevant statutory provisions shall apply.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
To: PepMelon Eva Puskas, Hailfinger Str. 9/3, 71149 Bondorf, Germany, Mail: [email protected]
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
- Ordered on ()/received on ()
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.